What the trainee can expect?
Burnley Telematics & Teleworking Centre offers the opportunity for individuals to make an appointment and talk about their learning needs. Centred on them and their aims the adviser will offer support in finding ways of identifying ways of overcoming barriers that might get in their way, by giving free of bias, private and confidential advice.
(Staff should be aware of the potential liability in relation to the information they are providing to clients.)
What can be expected from our competent and qualified Tutors is that they provide a quality service of training. Once a client starts their chosen course, we provide on-going support from our team of friendly and professional tutors. They will treat every individual with respect and will be sensitive to their needs. All staff can show dedication to continuous personal development and proof of their qualifications and experience are kept in their personal files in the main office.
What do we expect?
We expect out trainees to be committed to learning and we welcome suggestions for improvements and offer clients the chance to say what they think about the service that we provide, remember their course is tailored to their needs. The training room will have available the latest IT technology, a resource of written information about careers, courses and feedback and complaint forms. The manager reviews all complaints and client feedback helps us monitor and constantly improve our service. All clients’ details are kept locked in cabinets and are used for company statistic reports and to distribute mailings for future courses, unless other wise stated. Reports are not available subject to company confidentiality.
Burnley Telematics believe it is important that we know our requirements of our job role and that we deliver a quality service to the community, we obtain this by level of service by continually reviewing our performance and analysing feedback.
Any complaint must be received in writing and the client will receive notification of receipt by writing within three days with an explanation. Any unresolved complaints are to be handled by the Managing Director within six months from notification of receipt.
Complaint forms can be obtained from the main office, tutors or training rooms.